Privacy Policy

1. Introduction

Integral Trade Sdn Bhd (Company Registration No. 202301039926 / 1533845-A) ("Integral Trade", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at integral-trade.com.my or contact us for business enquiries.

This policy is issued in compliance with the Personal Data Protection Act 2010 (PDPA), Malaysia. By providing your personal data to us, you consent to the processing of your data as described in this policy.

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: Full name, job title, and company name
• Contact data: Email address, telephone number, and mailing address
• Transaction data: Details of products and services you have enquired about or purchased
• Communication data: Messages, enquiry content, and correspondence you send to us
• Technical data: IP address, browser type, and website usage data collected via standard server logs

We do not knowingly collect sensitive personal data (e.g. health information, financial account details, or identity card numbers) through our website.

3. How We Collect Your Personal Data

We collect personal data through the following means:

• When you fill in and submit the enquiry form on our website
• When you contact us by telephone, email, or in person
• When you engage with us in the course of a business transaction or negotiation
• Automatically via website analytics and server logs when you browse our site

4. Purposes for Processing Your Personal Data

We process your personal data for the following purposes:

• To respond to your product enquiries and provide technical specifications or quotations
• To process and fulfil orders and manage our business relationship with you
• To communicate with you regarding our products, services, and promotions (where you have consented)
• To comply with legal and regulatory obligations
• To improve our website and customer service
• To maintain internal business records and accounts

5. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. We may share your personal data with:

• Service providers: Third-party companies that assist us in operating our website or conducting our business (e.g. web hosting, email services), subject to confidentiality obligations
• Professional advisers: Lawyers, accountants, and auditors as required for legitimate business purposes
• Regulatory bodies: Government authorities or law enforcement agencies when required by law or court order

Any third party receiving your personal data is required to keep it confidential and to use it only for the purposes for which it was disclosed.

6. Retention of Personal Data

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry records are typically retained for a period of seven (7) years in accordance with Malaysian business record-keeping requirements, after which they are securely destroyed.

7. Security of Personal Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access your personal data that we hold
• Correct inaccurate or incomplete personal data
• Withdraw consent to the processing of your personal data at any time (subject to legal and contractual restrictions)
• Limit processing of your personal data for direct marketing purposes

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable time frame and in accordance with the PDPA.

9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage statistics. Cookies are small text files stored on your device. You may configure your browser to refuse cookies; however, this may affect the functionality of certain parts of our website. We do not use cookies to collect personally identifiable information without your knowledge.

10. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of any website you visit.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal data, or wish to withdraw consent, please contact us: